Effective Date: [1st September 2023]
1. Introduction
Welcome to Eypesmouth Hotel ("we", "our", or "us"). We value the trust of our customers and visitors, and this Privacy Policy outlines our practices concerning the personal data we collect from our customers when they provide feedback on our services.
2. Data We Collect
When you provide feedback, we may collect the following information:
Your name (optional unless specified).
Your email address.
Room number or reservation details.
Date of your stay.
Your feedback, comments, and ratings related to your stay and experience with us.
3. Purpose of Data Collection
We collect and use your feedback to:
Improve the quality of our services.
Address specific concerns or compliments.
Enhance the experience for future guests.
4. Data Sharing and Transfer
We respect the confidentiality of the feedback you provide. Your personal details and feedback:
Will not be shared with third-party entities for marketing purposes.
May be shared with relevant hotel staff for the sole purpose of service improvement.
5. Data Security
We employ robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
Your feedback and associated personal data will be retained for a period that is relevant to the purpose of the data collection and as required by applicable legal obligations.
7. Your Rights
As a data subject, you have the following rights:
Request access to your personal data.
Request rectification or deletion of your data.
Withdraw consent at any time if the processing is based on consent.
Lodge a complaint with the appropriate regulatory body.
8. Changes to This Privacy Policy
We may periodically update our Privacy Policy. We will inform you of any significant changes through our website or through other appropriate communication channels.
9. Contact
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Eypes Mouth Country Hotel
Eype, Bridport
Dorset DT6 6AL
Tel: 01308 423300
Thank you for choosing Eypesmouth Hotel. We value your trust and feedback as we strive to offer the best service possible.